I already have an account with CSAM. Do I need to set up another account for the online audit tool?
What information do I need to create an account for the online audit tool?
Where can I find my companies member ID?
I have not received a confirmation email yet. Why not?
Why can’t I log in with the credentials I just created?
It says my member ID is already in use. What do I do?
Can you create an account as an auditor and do multiple companies’ audits from this one account?
Which email address should I use for registration?
Can I create an account/audit to test out the online audit tool or to see if this is something that will work for our company?
Please note: the online audit tool is not supported by Internet Explorer.
I’ve entered some incorrect information as filler so I could work on a different section of the audit, but now it’s not letting me change it. What can I do?
I’m filing a current audit. Why are the online audit tool options for 2018 COR™ or 2018 SECOR™?
Is there an online back up for the information I’m filling in?
Is it mandatory to use the online audit tool, or can we still submit our paper audits?
Can my company use the online audit tool if it is our external audit year?
What if we have some paper documentation to add to our audit? How can we attach paper copies of documents if we are submitting electronically?
Do we need to number or reference the documents we attach?
Our documents are in PDF format. Do I have to print, reference, and scan each document before I upload it?
Do I need to upload the same document multiple times to get points?
It won’t let me upload a file. What can I do?
Is the online audit tool compatible with Site Docs?
Can you upload multiple files into one question in the online audit tool?
Will I receive a notification if I miss a question?
Once I’ve opened a new audit, is there a time frame to complete it?
How do we include signatures for different individuals in our company if the audit is all electronic?
Can we export our audit as an external file to save for future review?
Will I receive a notification that CSAM has received our audit?
Will I get a notification when my audit has been processed/passed?
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